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Terms and conditions
Application, Definitions, and Interpretation
These terms of purchase apply to the sale of goods and services to consumers on tanrevel.se (the "Website") offered by Tanrevel AB, BOX 5020, 102 41 Stockholm, organization number 559143-9350 ("Tanrevel®," "the company," "we," and "our"). Our terms of purchase constitute the entire agreement between the parties. No modification of these terms of purchase is valid unless it is in writing and signed by the concerned parties. Please read the terms of purchase carefully before placing your order and print a copy for future reference. By placing an order with us or accepting delivery of one of our products, you accept these terms of purchase. Purchases on the website can be made by individuals over 18 years of age, residing in Sweden ("the customer," "you," "your").
Order, Price, and Payment
All prices on the website are stated in local currency and include VAT. A shipping fee may be added, but it will be disclosed before the completion of the order. An order is placed easily and securely on our website and becomes binding when the final step in the checkout process (payment) has been completed. Shortly after your order has been completed, you will receive an order confirmation via email, which serves as the receipt for the purchase. Once the order has been completed, we unfortunately have no ability to cancel or make changes to it. We are not responsible for any inaccuracies provided by the customer in the order.
You can pay easily and securely with us via Klarna Checkout, offered in collaboration with our payment partner Klarna (Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, organization number 556737-0431). When paying with Klarna, a credit check may be necessary, which is conducted by Klarna, and in connection with this, you may need to provide your personal identification number. Klarna offers several different payment methods, which are presented at checkout along with the applicable terms. The terms for Klarna’s payment methods can also be read here. Additionally, you can read Klarna's general terms of use and Klarna's privacy policy here.
Withdrawal and Returns
We offer a 14-day right of withdrawal for purchases made on the website. The withdrawal period starts from the day you receive your order. If you wish to cancel your purchase, you must notify us in writing within the withdrawal period.
You should email us stating that you want to exercise the right of withdrawal. After notifying us of your decision to cancel the purchase, you have 14 days to return the item to us. You will receive a return shipping label from us, and you, as the customer, are responsible for the return shipping cost, 6 EUR. To initiate a return, please email us to request a return form, which you should print, complete, and include in the return package.
If a delivery is not collected, it will be automatically returned to us. In the case of an automatic return, the customer will be refunded for the entire order, including any shipping costs equivalent to the cheapest available shipping method at the time of ordering. If you chose a shipping method other than the cheapest one offered, the difference will not be refunded. A fee of 20 EUR or equivalent amount in local currency will be charged for return shipping and other costs associated with an automatic return. This fee will be deducted from the refund amount.
The customer is responsible for the item until we receive it. To receive a full refund for the product(s) you return, they must be returned in unopened and sealed packaging. Products that are not sealed or cannot be opened due to hygiene reasons can be examined to the same extent as is normal in a physical store. If you return a product that cannot be opened due to hygiene reasons with the seal broken, a depreciation deduction may apply. The depreciation deduction can be up to 100% of the product's value.
The refund will be made using the same payment method used to pay for the purchase unless otherwise specifically agreed. The refund will be issued within 14 days from when we received your notification of exercising the right of withdrawal, provided we have received the return or proof that the return has been sent. If you have canceled your entire order, we will also refund the shipping cost corresponding to the cheapest available shipping method at the time of order. If you chose a different shipping method than the cheapest one offered, the difference will not be refunded.
Please note that we cannot process exchanges. If you wish to receive a different product, please return the ordered product and place a new order for the desired product.
Privacy and Use of Customer Information
We care about your privacy when processing your personal data. You can read our full privacy policy here.
Changes to Terms
We reserve the right to change the terms of purchase without prior notice. Any changes will apply to all orders placed after the modification of our terms of purchase.
Dispute Resolution
In case a dispute arises between you and us, and if it cannot be resolved through mutual agreement, it will be adjudicated in the court determined by mandatory legislation, with Swedish courts and Swedish law applicable.
