FAQ
Below you will find some of our most frequently asked questions and answers.
Payments
If a product is sold out, you can select ”Notify me” on the product page and enter your email address. You will then receive an email as soon as the product is back in stock. Unfortunately, our customer service has no more detailed stock information than what is shown on the product page.
Once you have completed your purchase, you will receive an order confirmation by email. Your order is then processed and packed at our warehouse. Orders placed before 2:00 PM on business days are normally shipped the same day. Once your parcel has left our warehouse, you will receive a shipping confirmation with a tracking link so you can follow your delivery.
On our website, you can choose to pay by card (Visa, Mastercard and Maestro), invoice or direct payment via Klarna, or direct payment via Swish.
Delivery
You can find a full list of the countries we ship to in the top right corner of our website. If your country is not on the list, we unfortunately do not ship there at the moment.
Orders placed before 2:00 PM on business days are normally shipped the same day. After that, the estimated delivery time is usually 2–5 business days, depending on the shipping option you choose and where you live. Once your order has been shipped, you will receive a shipping confirmation with a tracking link by email. Read more under: Shipping and delivery
No, unfortunately it is not possible to pick up orders in store. All online orders are shipped from our warehouse using the delivery option you choose at checkout.
Returns and exchanges
You can return your order in accordance with our return policy. Read full information on how to register a return, return costs and refunds under Returns and exchanges
We do not offer direct exchanges. If you would like a different product or variant, you will need to register a return and then place a new order for the product you want. Read more about how to register your return under: Returns and exchanges
No, unfortunately it is not possible to change or swap products in an order once it has been placed. Our warehouse processes orders quickly so that they can be shipped as soon as possible. Once you have received your order, you can register a return and then place a new order for the product you want. Read more under Returns and exchanges